Privacy Policy

We collect and process the following information when you interact with our website, engage our services, or access our programs:

For Individual Learners and Program Participants:

• Personal details: name, email address, phone number
• Assessment responses and behavioral competency results
• Competency reports generated from the free assessment and paid programs
• Course enrollment, progress tracking, and completion data
• Information submitted through registration forms, contact forms, or workshop sign-ups

For Organizational Clients:

• Company name, contact person, email address, phone number
• Billing and invoicing details
• Contract and service agreement information
• Employee or team member data submitted as part of contracted services
• Team competency assessment results and performance analytics

General Website Visitors:

• Information submitted through contact forms or consultation request forms
• Anonymous browsing and usage data collected via cookies

How We Use Your Data

Your information is used to:

• Deliver individual programs, corporate programs, workshops, corporate training and the Competency Development Program
• Administer and manage the free behavioral competency assessment and generate personalized reports
• Create and manage LMS accounts for enrolled learners
• Process payments and provide invoices for workshops and programs
• Generate competency reports and performance analytics for individuals and organizational stakeholders
• Send premium resources, tools, frameworks and guides for overall performance improvement
• Communicate program updates, enrollment confirmations, and relevant information
• Deliver employer-led professional development programs for organisations that partner with us
• Improve our services, programs, and learning experiences
• Comply with legal and regulatory requirements

Cookies

We use cookies to improve your browsing experience. These cookies help:

• Remember login details on our LMS
• Track website usage for analytics purposes (anonymously)
• Facilitate secure sessions while you interact with our platform

You can manage or disable cookies in your browser settings at any time.

Payments

We process payments through bank transfer for organizational clients. For individual programs, resources and workshops, including the From Campus to Corporate workshop, Founder Diagnostic Workshop and the Competency Development Program, payments may be processed via Paystack or Selar or bank transfer. We do not store banking details or payment card information. All transactions are handled securely and the payment processor’s privacy policy applies.

LMS Accounts and Learner Data

When you enrol in a paid program or when your organization engages our services, we create a learner account on our LMS. These accounts include:

• Name, email address, phone number, and enrollment details
• Course progress and completion data
• Assessment results and competency reports
• Performance analytics where applicable

Learner data is accessible to:

• The individual learner
• Authorised administrators within client organizations (for organizational engagements)
• Bridge the Breach team for support and service delivery purposes

All data is stored securely and handled in accordance with applicable data protection regulations.

Competency Reports and Analytics

We generate behavioral competency reports for individual learners and for organizations. These reports show performance across assessed skill areas and are used for:

• Helping individuals understand their strengths and development areas
• Supporting organizations in assessing team readiness and identifying skill gaps
• Measuring program effectiveness and real-world performance improvement

Individual competency reports belong to the individual. Organizational reports are shared with designated administrators as agreed in the service contract.

How Long We Retain Your Data

• Individual learner data: Retained for the duration of program access and up to 24 months after the program ends, unless deletion is requested
• Competency reports and assessment results: Retained for up to 24 months after program completion
• Organizational client data: Retained for the duration of the service agreement and up to 24 months after contract expiry, unless deletion is requested
• Payment and invoicing records: Retained as required for accounting, tax, and legal compliance, typically 7 years
• Organizational contact information: Retained as long as there is an active or potential business relationship

Your Rights Over Your Data

For Individuals:

• Request access to the personal data and competency reports we hold about you
• Request correction of inaccurate information
• Request deletion of your data after your program period has ended
• Withdraw consent for non-essential data processing

For Organizations:

• Request access to data we hold about your organization and enrolled team members
• Request correction or deletion of organizational and learner data
• Withdraw consent for non-essential data processing
• Request data portability where applicable

Data Sharing and Security

We do not sell or share your data with third parties for marketing purposes. Data is shared only with:

• Payment processors for transaction processing
• Our LMS platform provider for training delivery
• Service providers who assist in delivering our services, under strict confidentiality agreements

We use secure servers, encrypted communication, and industry-standard security practices to protect your data.

Data Protection for Organizational Clients

As a service provider, we act as a data processor for client organizations. Your organization remains the data controller for employee information. We process learner data only in accordance with our service agreements and your instructions.

We are committed to:

• Processing data only for the purposes outlined in our agreements
• Implementing appropriate technical and security measures
• Assisting with data subject requests where required
• Notifying your organization of any data breaches promptly

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact us at:

• Email: [email protected]
• Website: https://bridgethebreach.com